return

Return within 14 days

We want you to be completely satisfied with your purchase. Therefore, you have the right to return your order within 14 days without giving any reason.

This is how the return works:

1. Please contact us at customer.nezih@hotmail.com to obtain a return label.

2. Please return the goods in their original packaging and condition.

3. The shipping costs for the return shipment are borne by the customer.

4. Once we have inspected the return, we will refund your purchase price.

365-day guarantee for our jewelry

We stand behind the quality of our jewelry and offer a 365-day warranty. Should a material or manufacturing defect occur within this period, you can return the item as follows:

This is how the warranty process works:

1. Please contact us at customer.nezih@hotmail.com to arrange a return.

2. Return the jewelry in its original packaging.

3. We will inspect the item and either send you a replacement or offer a repair.

Important: The warranty is only valid if the jewelry has been used according to our care instructions. Damage caused by improper use or external influences is excluded from the warranty.

Personalized items, vouchers, earrings, and piercings cannot be returned.